Contact Us

Last updated 19 September 2026

LuxenX is the retail brand of Polaris Chrono (M) Sdn. Bhd., a company registered in Malaysia. We answer email within one business day.

Customer support

• Email — [email protected]
• Phone — +603 9205 5095
• Hours — Monday to Friday, 9am to 6pm MYT (GMT+8), excluding Malaysian public holidays

For order status, shipping and returns, please include your order number so we can find you straight away.

Wholesale and distribution

For distributor, reseller and bulk enquiries, use the form on our partners page or email [email protected] with your company name and market.

Business address

Polaris Chrono (M) Sdn. Bhd.
Unit 26.1, Level 26, Menara AIA Sentral
No. 30 Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia

Company information

• Legal name — Polaris Chrono (M) Sdn. Bhd.
• Company registration number — 202501023396
• Registered office — Block 10-3A-3, Queen's Avenue, Jalan Bayam, Cheras, 55100 Kuala Lumpur, Malaysia
• Incorporated — 26 May 2025, Malaysia

See also our Shipping Policy, Returns & Refunds, Privacy Policy and Terms of Service.