Returns & Refunds

Last updated 19 September 2026

Change-of-mind returns

You may return a LuxenX Smart Ring within 14 days of delivery for a refund, provided it is unworn, undamaged, and returned in its original packaging with the charging cable and manual included.

Return shipping for change-of-mind returns is the buyer's responsibility. We recommend a tracked service — we cannot refund a return we never receive.

Because the ring is a personal health device worn in direct contact with skin, we cannot accept change-of-mind returns on units that show signs of wear.

Sizing

Ring size is the most common reason for an exchange. LuxenX uses international standard sizes 6 to 12 and we publish a sizing guide before purchase. If you ordered the wrong size, contact us within 14 days and we will arrange an exchange where stock allows.

1-year warranty

Every LuxenX Smart Ring carries a 1-year warranty from the date of delivery, covering manufacturing defects, battery failure and sensor faults.

The warranty does not cover scratches, cosmetic wear, crush damage, water damage beyond the stated rating, loss, theft, or damage caused by disassembly or repair by anyone other than LuxenX.

Where a warranty claim is upheld we will repair or replace the unit. If neither is possible we will refund it. Warranty claims and replacement units are handled directly by LuxenX.

Faulty on arrival

If your ring is faulty when it arrives, email us within 14 days of delivery with your order number and a short description or video of the fault. We cover return shipping on confirmed faults.

How to start a return or claim

Email [email protected] with your order number and reason. Do not ship anything back before we reply — we will send return instructions and an address.

Refund method and timing

Approved refunds are issued to the original payment method. Once we have received and inspected the return, refunds are processed within 5 business days; your bank or card issuer may take a further 5 to 10 business days to post it. Original shipping charges are refunded only where the item was faulty or incorrectly supplied.

Questions about this policy? Email [email protected].