Shipping Policy

Last updated 19 September 2026

All LuxenX orders are packed and dispatched from Kuala Lumpur, Malaysia by Polaris Chrono (M) Sdn. Bhd. (Company No. 202501023396).

Delivery times and cost

• Malaysia — 3 to 5 business days. Free.
• International — 7 to 14 business days. USD 15.

Business days exclude weekends and Malaysian public holidays. Orders placed after 2pm MYT are processed the following business day.

Tracking

A tracking number is emailed to you the moment your parcel leaves us. If you have not received tracking within 3 business days of ordering, email us and we will chase it.

Duties and taxes

Prices shown do not include import duties, customs charges or local taxes on international orders. These are set by the destination country and are the buyer's responsibility. We cannot predict or refund them, and we do not mark parcels as gifts.

Incorrect addresses and failed delivery

Please check your shipping address carefully at checkout. Parcels returned to us because of an incorrect or incomplete address, or because delivery was repeatedly unsuccessful, can be reshipped at the buyer's cost.

Lost or damaged in transit

If your parcel arrives damaged, or tracking stops updating for more than 10 business days, contact us. We will open an investigation with the courier and replace or refund the order where the claim is upheld.

Questions about this policy? Email [email protected].